Skip to main navigation.

SmartHub FAQs

 

SmartHub Billing & Payment Portal

Boone Electric Cooperative offers the latest technology to help you manage your account by computer or smart phone with an online billing and payment portal called SmartHub. Login or sign up for SmartHub to:

• make a payment
• store payment options
• view your electric usage history
• select paperless billing
• communicate directly with Boone Electric

Frequently Asked Questions about SmartHub
How do I sign up for SmartHub?
What is the difference between the Mobile App and the Web Version of SmartHub?
Is my phone or tablet supported?
Is the App secure?
How do I get the App for my phone or tablet?
Do I have to buy the App?
Do I have to change the way I pay my bill in order to use SmartHub?
I have multiple accounts. Can I see them all in the App and on the Web?
Can I make a payment on multiple accounts?
How current is the account information I see in the App or on the Web?
How do I sign up for notifications? What if I want to receive notifications for multiple accounts?
How do I find your office?
What do the color codes represent on the mobile application My Usage screen?
Will my existing eBill login work with SmartHub?
Will my existing stored credit card and/or checking account information be available in SmartHub?

How do I sign up for SmartHub?
SmartHub uses the same username and password that you previously used with eBill. If you did not previously use eBill, you can sign up for SmartHub by clicking here.
Access the Web version of SmartHub by clicking on the View/Pay Bill tab on the homepage of www.booneelectric.coop.

Back to top

What is the difference between the mobile App and the web version of SmartHub?
Our mobile Apps are native applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from your Mac or PC. Both the Apps and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts or set up recurring payments. They also allow you to monitor and manage your usage by use of graphics and usage markers. The Apps allow you to find and get directions to our office location using the map feature on your device.

The Web version allows you to register your accounts to receive notifications about your account, such as bill availability and past due dates. It also allows you to set usage markers (date range or point in time) to monitor the changes in usage based on events. The Web has a profile page available for you to maintain your personal information, password, security pass phrase and stored payment methods.

Back to top

Is my phone or tablet supported?
Our Apps are supported on the following platforms:
IOS 3.1 and above (iPhone and/or iPad)
Android 2.1 and above (Smartphones or tablets)

Back to top

Is the App secure?
Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

Back to top

How do I get the App for my phone?
In the Apple Store, search for SmartHub (not case sensitive, but must be all one word). In the Android Market, search for NISC, then select the SmartHub App. Search for Boone Electric Cooperative after you download the App from either store.

Back to top

Do I have to buy the App?
No. Our App is free to download and install.

Back to top

Do I have to change the way I pay my bill in order to use SmartHub?
No. You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do.

Back to top

I have multiple accounts. Can I see them all in the App and on the web?
Yes. The web homepage shows all of your accounts with the amounts due. On the App, tap the Bill and Pay icon. The total due of all accounts shows and below it you can select different information by account, such as partial payment option, billing history and payment history.

Back to top

Can I make a payment on multiple accounts?
Web: To pay the total amount owed on all accounts, click the Pay Now button in the upper right corner of the screen or the Make Payment button on the home page. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid, click the Pay Now button.

App: Tap the Bill & Pay gadget. If paying the total amount due, tap the Pay button. If paying a partial payment, tap the Pay Partial Amount, tap on the acount and adjust the Pay Amount.

Back to top

How current is the account information I see in the App or on the Web?
The information you see in the App and on the Web is shown in real-time, so it's accurate. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page to ensure the information is still current.

Back to top

How do I sign up for notifications? What if I want to receive notifications for multiple accounts?
You must log into the Web and click on Notifications. Select preferred notification method (text, mobile push, Email or phone) and fill out the appropriate notification information based on your selection. Click Next to continue, verify the notification parameters and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.

Back to top

How do I find your office?
On the App, tap the Map and you will see the office location. To get directions, tap the location and an address box comes up. Tap the address box and the Map/GPS Navigator options appear. Tap on the preferred method and follow the instructions.

Back to top

What do the color codes represent on the mobile application My Usage screen?
The colors represent a visual indication of your usage. Red indicates the highest usage for the range of days displayed, brown is the second highest, etc. Green indicates average usage.

Back to top

Will my existing eBill login work with SmartHub?
Yes. Your existing login credentials will carry forward to SmartHub.

Back to top

Will my existing stored credit card and/or checking account information be available in SmartHub?
Yes. All financial information stored in eBill will be available in SmartHub.

Back to top
 

 
Powered by Touchstone Energy Cooperatives Logo
Coop Connections Card Cooperative Action Network