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COVID-19

Like you, we’re monitoring the latest news about the coronavirus. That’s why we are doing all we can to make sure we are available to our members and continue to provide excellent member service. We have plans in place, like any emergency, until further notice.  

We continue to operate business as usual while following social distance and mask recommendations. Member service representatives are currently available by phone, web chat and in the lobby of our temporary building. When you arrive at 1905 W. Ash St., you will be asked to call and save a spot in line. The lobby is small and we have limited room for members. You can pay your bill using our Secure Pay phone line, the kiosk,MoneyGram and the SmartHub app. We can still communicate and handle requests for service connects or disconnects and answer general account questions.

 

World Health Organization information about coping with stress during this outbreak

January 4, 2021

Our lobby is open at our temporary location, 1905 W. Ash St. However, it is small and we can only have two members in at a time. You will be asked to called and get on a waiting list if you plan to visit in person. 

November 12

Lobby closed until further notice. Drive-thru hours remain Monday through Friday, 7:30 a.m. - 4:30 p.m.

August 3

Lobby hours changed to Monday through Friday, 8:00 a.m. - 4:30 p.m. Drive-thru hours changed to Monday through Friday, 7:30 a.m. - 4:30 p.m.

June 2

Temporary reopening of lobby Tuesdays - Thursdays from 8 a.m. - 5 p.m. Drive-thru remains open Monday - Friday from 7:30 a.m. - 5:00 p.m.

May 7

Mulch Days have been rescheduled for Saturday, May 16 from 8 a.m. - noon. Crews will load the mulch for you. There are no bags allowed, and mulch is available while supplies last. You can get as many truck loads as you want in the time frame.

 

May 4

Acrylic barrier in place at each Member Service Representative station to protect Boone Electric employees and to protect members when conducting business in person after lobby opens, date to be determined.

 

March 23

BEC is waiving late fees for late payments and non-pays. We understand the difficult financial circumstances facing some of our members as thousands have lost work hours or even jobs.

Members in need of assistance are encouraged to call and talk to one of our member service reps. You can also find out payment options available to all from the comfort of their own home.

We also encourage energy efficiency efforts to help keep bills low: turn thermostats down, add curtains or blankets to windows at night to keep cold air from coming in, turn off space heaters (store them to keep yourself from turning them on) and weather proof your home by adding weather stripping to doors and caulk to your windows.

While most of our crews continue to work at a distance, we have been able to identify new efforts to keep business moving for those industries who continue to progress.

We currently plan to continue to stake and complete the following field activities:

  • System maintenance – safety concerns only - broken hardware, damaged facilities, or code violations
  • Temporary electric service for construction purposes - evaluated on an individual basis
  • Final services – prioritized and evaluated on individual basis
  • Primary line extensions for new services – residence, business, and livestock facilities
  • Lights for security purposes
  • Employees must maintain a safe distance from the public and other co-workers when working in the field or in the office. We respectfully request if you see our crews in the field to also maintain the recommended six feet.

 

March 16

BEC announced it was shutting its lobby down and sending most employees home to telecommute. Our phone lines and drive-thru remain open.

We will no longer be handing out meters at the office, members need to call us and we will deliver.

We will no longer allow employees into member's homes for energy reviews. Rebates will be handled via email, mail or drop box. 

Mulch Days have been cancelled for now. We still allow mulch to be picked up. Please call 573-449-4181 to schedule an appointment.

BEC’s Board of Directors delayed its scheduled in-person meeting for a teleconference to a future date.

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©2021 Boone Electric Cooperative. All Rights Reserved.

  • Home
  • My Account
    • SmartHub
    • About SmartHub
    • SmartHub One-Time Bill Pay
    • Pay Invoices
    • Payment Options
    • Disconnection Policy
    • Filing For An Extension
    • Utility Bill Assistance
    • Rates
    • Billing Cycles
  • Member Benefits
    • Bylaws
    • Refund of Capital Credits
    • Your Co-op, Your Vote
    • Annual Meeting
    • Energy Programs & Rebates
    • Rural Missouri
  • Services
    • Service Requests
    • Dusk to Dawn Lights
    • Viasat™ Satellite Internet
    • Right-of-Way Management
    • Engineering
      • New Service
      • Meter Base
      • Call Before You Dig
      • Underground Utilities
      • Easements
    • Medical Alert
    • BCRSD - Sewer District
  • Community
    • Boone Electric Community Trust
    • Operation Round Up
    • Youth Leadership
    • Scholarships
    • Night at the Ballgame & Theater
    • Energy in Today's Classroom
    • BEC Event Calendar
    • Revolving Loan Fund
    • Green Tree Partnership
  • Education
    • Outage Tips
    • Energy Education for Schools
    • Space Heater 101
    • Generator Safety
    • IREC Solar Panel Safety
    • First Responder/Media Safety
    • Downed Line Safety
    • Seasonal Savings TIps
    • Surge Protection
  • Energy Solutions
    • Take Control & Save®
    • Energy Efficiency Review
    • Ground Source Heat Pumps
    • Dual Fuel
    • CMCA Weatherization
    • Renewable Energy
      • Renewable Choice
      • Community Solar
      • Renewable Choice Calculator
    • Renewables for Home & Business
    • Energy Usage
    • Electric Vehicles
  • About Us
    • Contact Us
    • Employment
    • Member Bylaws
    • Board of Directors
    • History of Boone Electric
    • Our Service Area
    • Department Managers
    • Co-op Links
    • Our Power Supply
    • Mission Statement
  • Future Building